Wow, I'm not even sure where to begin or what to say about this one. Had I known 220.127.116.11 had such a hidden dark meaning I would have used a different address in my examples (i.e. 123.456.789.012 , etc...) when I created the Command Line Switches KB article years ago. Sorry, I just couldn't resist....
Basically, here are some things you need to know about our software which will hopefully clear this up for you:
1. First and foremost, 18.104.22.168 has absolutely no meaning whatsoever to our software. Our software takes whatever address you enter (HostName, FQDN, or IP-Address) and then passes this off to the O/S, and it's entirely up to the O/S to resolve these addresses properly. So if you do have a problem with this address (or any other IP-Address) for some reason, then you need to look at your O/S itself, because once again our software exclusively uses the O/S for all Names Resolution.
2. The Mini Remote Client Agent is a Service and therefore requires Administrator rights to install / remove / start / stop, just like any other Service in Windows NT/2000/XP/2003/Vista security.
3. If the Mini Remote Client Agent was installed on this machine, and it wasn't installed by one of your local Administrators, then you have a bigger security issue than you realize, and simply removing our software will not resolve your security issue. Our software cannot be installed without first obtaining Administrator rights within the O/S security. Therefore, someone already had Administrator rights on this remote machine before our software could ever be installed. Then once they had already broken into your security, they chose to install our software.
Therefore, you will need to address the "root cause" of your security issue. In other words, how they could have ever installed our software to begin with, because simply removing our software will not resolve your security issue.
The following knowledgebase article explains how to remove the Mini Remote Client Agent Service, via one simple command. But once again this will not resolve your security issue:How To Manually Install or Remove the Mini Remote & NT Utilities Client Agents http://www.dameware.com/support/kb/article.aspx?ID=100000
With regard to possibly determining who installed the software, you can check for DWMRCS entries within the Operating System's Application Event Log on the remote machine itself. If anyone has connected to this machine using the MRC software, then these DWMRCS Event Log entries will contain information about this User and their remote machine. Information such as their IP-Address, their HostName, their Desktop UserID, their Microsoft Operating System's registration information, and also if they are using a licensed copy of the software. The DameWare Mini Remote Control is Unexpectedly Installed on Your Computer http://www.dameware.com/support/kb/article.aspx?ID=100005
I hope this helps.